Returns & Exchange

We at Pigeon Pakistan aim to facilitate all our clients if they wish to exchange their purchased products, within 7 days from the date of purchase or parcel received under the following terms:

  • Pigeon Pakistan will not exchange any used products and without order confirmation e-mail/screenshot.
  • The customer has to send the products to Pigeon Pakistan head office to get them exchanged
  • Pigeon Pakistan hold the rights to decline exchange request based on physical inspection
  • Products purchased on a discount or sale are not qualified for an exchange
  • We offer free pick up services for items in case the wrong product being dispatched to customers or those have defects.
  • The products will only be returned if we have delivered a wrong or damaged product